Returns Policy

Hassle-free process for non-medicinal items

Prescription Medications

Important: Due to legal regulations and safety standards, we cannot accept returns for prescription medications once they have left our facility.

If you believe there has been an error with your prescription order (e.g., incorrect dosage or damaged packaging), please contact our pharmacy support immediately for a replacement or refund.

Over-the-Counter & Wellness Products

For non-prescription items (vitamins, skincare, supplements), we offer a 30-day return policy. Items must be unopened, unused, and in their original packaging.

How to Return

Log in to your account and go to "Order History".
Select the item you wish to return and click "Request Return".
Print the prepaid shipping label provided.
Drop the package off at any authorized shipping partner.

Refund Processing

Once we receive your return, it will be inspected by our quality control team. Refunds are typically processed within 3-5 business days to your original payment method.

Need more clarification? Our legal team is available 24/7 via support@tickfx.com